I was very pleased with the salesperson I work with in purchasing the vehicle from Dick Smith Ford. I would purchase another vehicle from them in the future.
My daughter’s 2018 Ford Focus driver’s clutch broke and had to be towed to Dick Smith’s Ford in Columbia SC. I was out of town working when this happened. The repairs for this was a massive $5,000 plus dollars for repairs and labor. I called the dealership from Washington DC. I immediately thought of the spectacular customer service I received 4 months earlier on my 2024 Ford Maverick. I spoke to Mr.Leroy Hood who put me in touch with AB an outstanding sales representative for pre-owned vehicles. I talked with AB over the phone and he sent me a site ...
Awesome people. Very helpful. Both the sales and finance manager were great. Thank you for making this an easy purchase.
Very bad that service advisor Vicky will not talk to you. Think it’s a black thing.don’t think she really care for all races of peoples.
Horrible customer service 4 hours to get oil change and tried to rip me off on purchasing a new tire. Do not buy or get your car serviced at this dealership. They also have zero new cars on the lot.
The team in service went above and beyond to take care of my wife’s vehicle. They worked for US to accommodate our situation!
Called to inquire about purchasing a new Maverick. I was able to speak with Ralph Poe and he said they were expecting two units. He called me back to say that they were in and I could come by that weekend. He made it easy and was up front on price. I felt totally at ease with the process. Did all the details over the phone. Vehicle and paperwork were all set and went smoothly. Very pleased with the experience. Thanks.
Drive 36 miles around trip from Blythewood, South Carolina to Dick Smith Ford for a oil change and tire alignment. They had stopped doing service work at 9:00 am. If they are not doing service work on cars they sale, why buy one there.
My wife tried to make an appointment for an oil change. Service told her first come first serve. She took the car. 4 hours! She finally left. We won’t go back. Bought 2 vehicles. Wont buy again!
Traveling back home to Alabama and had a charging issue on a 2018 F450. Several ford dealers said they couldn’t even check it for a couple of days! Really? I guess if you’re from out of state, you don’t have vehicle problems. Spoke to Rick in service and he said to bring it in. Repair made and back on the road! Thanks Dick Smith Ford! A+
Harry is a great service representative. He care of my truck on the oil change and repair on the sun roof. Thanks Dick Smith for your service after the sale.
I had a great experience during my visit. Not only did the technician change the oil topped off my other fluids he also washed my truck. My service advisor Rick Wheeler explained in detail everything that would be done and additionally checked for recalls . He was very informative and knowledgable. I will be a returning customer.
Called service department and made an appointment to come in for a recall. They took the car in immediately and approximately 45 minutes later it was done. Personnel courteous and friendly.
If you are looking to buy a new or used car or truck, and looking for excellent outstanding service, I highly recommend Dick Smith Ford of Columbia. I purchased a 2019 pre-owned sedan, and I had a couple issues with the car that had to be addressed. My salesman Thedrow brought the issue up to the Mark Capell the sales manager and Taylor Smith who immediately took care of the situation. Unbelievable group of people. Huge thanks to service manager and his staff for honest, fast, and professional service! My wife and I thank you so much. Thank you all.
Went in without appointment. They started right away while I waited. The only reason I gave 4 stars instead of 5 is the labor price.
Awesome experience in the service department ! Easy to schedule an appointment, the whole process was very easy for me to drop my car off and pick it up! Thanks to the whole staff !!
Since owning my 2017 Ford I have used 3 different dealerships to do the regular oil change/rotate service. The other 2 Ford dealerships will not be listed but I can highly recommend Dick Smith Ford Service Department over the other two dealerships hands down.
Took Explorer in for 20k check up. Did not have an appointment. They took us right in and changed oil and did the check up while we waited. best customer service.
Very courteous. Was told up front how long the wait time was for an oil change. Everything was taken care of & they brought my car to me.
Service after the purchase is huge to me. Don't dare make a big sale, then forget or disregard me after the sale. Sick Sith Ford hasn't done that like other dealers have. They worked with me to set up the best service schedule according to my needs, not thiers. The gave me a ride home after dropping off my F150. I do feel, they should be able to pick me up and bring me back to get the vehicle when done. I'm alone and it's tough getting rides. Other dealers provide transportation both ways if you ...
There is not enough space to include all of the negative treatment we experienced. Suffice to say, we spent a lot of money to repair /replace entire AC system (2500), and had to return in less than a week for the same problem. They kept the vehicle another 3 days to discover a different problem, and cost of repair 2200. They would not honor the warranty, or admit they missed this the first time around. We refused to give them another dime, so we are back where we started, just 2500. poorer. These people are liars and they are cheating their customers. I would ...
The staff was helpful and my car was taken care of in a timely manner. I was treated well and I had no problems. I would recommend the staff at Dick Smith Ford.
I have always had great service from Dick Smith Ford. The service for 100,000 miles was great. They did not try to talk me into more that I needed and they took care of everything very professionally. My service rep is Danial and he knows my vehicles and keeps me well informed of what is needed when.
I visited Dick Smith Ford in Columbia, SC after finding a vehicle at their site through Auto Trader. The team member who I met was James Fraley. His honesty and frankness was refreshing and greatly appreciated. I had less than 2 hours involved in the entire process from testing driving the vehicle to driving it off the lot. I am extremely pleased with the high quality customer service and vehicle that I received. I don't buy cars often, but when it is time again...I'll definitely go back to Dick Smith Ford in Columbia, SC.
Oil change, checks and service, and recall work, all completed quickly and professionally. Service Rep communicated everything before and after service, and answered all questions. Multiple negative experiences at another Ford service center lead me to Dick Smith Ford. For this reason I purchased a new F-150 4x4 Platinum from Dick Smith Ford and will allow only them to perform maintenance.
Quick and easy approval. Easy paper work, explanation of loan and terms . Matt was our sales men and he explained features in our new car. Answered all our questions.
Harry in service was awesome! Took care of all the needs my vehicle required. Also, Emmanuel, my sales rep was ready willing to assist if needed. I have the perfect team!!
This is a great service center. Harry was very accommodating. The waiting area is very comfortable. Our salesman, Dick Truett greeted us as we entered the dealership and inquired how he could help us.
I had no issues from the minute I got out of my car. Every question are concern I had was answered I never felt like I was being lead or lied too. The salesman and the finance guy were on point, I left in a timely matter in a 2018 Taurus. Job well done
Lost my car for an entire day and they didn't even fix the problem. At least they are robot emailing me every day asking for a review. So here it is.
Mr. Whetstone is a very good service manager. He is knowledgeable and has great customer relation skills. He answers questions in a professional manner and knows the details about my Edge. Always good to see him.
Took my Ford Fiesta in for routine service. I was treated cordially by staff at each interaction. Did not have to wait long. Waiting area very clean and comfortable. Would recommend this dealership to anyone looking for a Ford to purchase or for servicing.
I take my Ford Escape into Dick Smith Ford for service which was done in a timely manner and they even washed the car. Will return for the next service. Recommend highly
This dealership is so convenient to my home. More importantly they listen to what you are trying to explain your concerns. They are also Good at telling you when the best time to bring in your car for service.
I was in the hunt for a new car because my car was totaled by a deer. I started looking online Colton immediately contacted me an appointment up. When I arrived at the dealership he connected me with Parker. Parker was good he gave me a few options. I went home to think about my options however I still had some questions. I contacted Colton on Monday and he was able to connect me with Alphonzo. Alphonzo was great he was able to find me a 2017 Ford Focus in my price range. I then went to the finance office and ...
My daughter was here from Texas with her older Expedition when it began running rough. With expenses a major issue, Harry worked to find a reasonable solution. It turned out that it was a very old battery and we sent her on her way with a new one. Problem solved and emergency avoided since the weather on her trip home was well below freezing. I went in a week later for maintenance on my Edge and once again Harry was extremely helpful.
Last week we worked with Dick Smith Ford for the second time this year and had a great experience, again! We live near Sumter SC but make the 50 minute drive to Dick Smith instead of our local dealership and we have not regretted it one bit. This time specifically, we did our research ahead of time so that we knew what to expect for payments, what inventory was there, our credit score, and what our trade-in should be worth. We laid those cards flat on the table prior to even driving over. Colton and the team looked at everything, said, &...
Dick Smith Ford made my purchase of a new vehicle painless and quick. No pressure from sales agent and was very patient with my indecisions.
Let's start by saying I feel and it appears as though this particular dealership has one manager "Rick" who will take advantage of what the customer allows him to. This manager will tell you the service needed is not covered under your warranty, not $100 or $1000 but over $3000 of "not covered warranty work". "Rick" will say he is double checking and that he will call you back; he does not. When you call Ford and they say that the needed service is covered and you confront "Rick" you are told, "I ...
I took my car in for an oil change. Daniel, the service technician, was very helpful. The new location is very modern and comfortable. Thanks!
I worked with Colton for the online portion of my purchase and Stephen helped me in store. Both were fabulous to work with and did everything they could to meet my needs. I would definitely recommend and go there for my next purchase.
Just want to write about my experience. This summer traveling to the beach the check engine light came on in my new Ford vehicle. Drove to Classic Ford and approached Dean Ray about checking it out. There are four guys standing behind computers and not another customer in sight. He explained they just "had too much to do" and could not provide any help. I explained I just need to know that nothing serious is wrong and ask for the service manager. Dean walks into the service bay and makes a phone call then allows me to see ...
I had my Company Van towed there because it was closest to where my van caught fire. I had a brand new Ford motor installed in Virginia after my van broke down on I-95. WIth less than 1,000 mile on the new motor it caught fire. Their motor specialtist came to the conclusion the motor was damaged during installation. It seams the valve cover seals or gaskets were damaged causing it to leak some sort of fluid, causing it to catch fire. My question is how could the gaskets get damaged during installation when they were not even touched when the ...
Apparently an "appointment" is not arrangement to meet someone at a particular time and place. instead I scheduled an appointment to have a recall done on my car, only to show up, wait six hours for them to not do anything but get grease in my car and curb one of my tire sidewalls. No work performed. I'm more than upset. What else can you expect from a dealership tho.
I went in for my first free oil change so I thought I'd check on the prices for a new F 150. I was pressured to make a sale. I went in at 11:00am on Saturday as I verified on Friday. I had another appointment at 1:00pm at another dealership to do the same. It took them over 3 hours to change my oil when I was told it would only be an hour maybe an hour and 15 minutes. My salesman had the nerve to tell me that the offer was only good till 4:00pm. I turned around and walked away ...
I am at a loss to explain anything other that a five star review for the dealership. My experience with both sales and service, (now 10,000 miles plus) certainly rates five stars.
They charged me $100 to tell me they couldn't hear a noise that had to listen to the whole way home. Took it to my local guy; it was a wheel bearing. No more noise. What a waste!
Live in GA - 4 hrs away. Contacted the dealership on Wednesday about coming Saturday to see a certain vehicle. Even contacted them again on Friday to confirm. Got there and the vehicle was a mess - no not mess - disaster!!!! There was dirt, grime and just plain nastiness all over the car. The type of stuff you can clean up/ wipe down. Looked like a daycare full of kids had just emptied their shoes with sand and dirt and had free reign with markers and lollipops all over the vehicle. Obviously no one had even tried to clean it. ...
JARROD and Jeremy (service manager)lied to us from the first day we made a appt. Made appt. On a wednesday for a friday afternoon appt. Told us the car wood be ready next day Jarrod called next day at 1:30said Jeremy said it couldnt be looked at but Jeremy was home sick then he said it wood be looked at first thing monday WRONG! All day monday and tuesday they lied and guess what they BROKE A PART on the car and called me to tell me i was gonna have to pay 130.00 for it .I have left out ...
I just moved to Fort Jackson and was in need of a new truck. I had no time to waste trying to find a great price due to limited funds after my move across the country. I spoke with David McNance and told him my situation and he had me in a F-150 truck in less then an hour just like he said he would. This was the best experience in truck buying I've ever had. I can't say enough for their no pressure full transparency salesmanship. I would recommend him to anyone in need of transportation you ...
I brought my car in because I heard a hard sound in my engine so I was getting it diagnosed to see what's the problem Tom the services advisor check me in I advice him that the sound I heard was coming from my engine ok they say it would take a couple of days to diagnosed so when they diagnosed the car it came back to be catalyict converter on my muffler so I paid 1400 hundred dollars to get replace because they say it was the problem and doing so I assume it was goin fix the problem ...
I took my car in because gor sputtering sound. I was assured it could be seen the next morning so we stayed in a hotel next door. When I got there they did it would be 6 days!!! The only thing they offered to do was fire the guy that said they could take it.
I purchased a Ford Focus from this dealership three years ago. I felt bullied by the car salesman and should have walked out immediately. Instead, I purchased a Ford Focus. It is a piece of junk. Within two weeks, the cars electronic system died and it took them over two months to fix it. Fast forward to about two and a half years later. The same part of the car died. The service manager informed me that this never happened, that he hadn't ever heard of it happening. I asked how it was possible that the same piece had ...
Thanks to Mr Errin Whetstone. He got me in a new 2015 Ford. Thanks so much. If you are looking for a new car or used Dick Smith is the place to go. See Errin he'll help. Thanks again. Rhonda Miller
I worked with Thedron Harris who was a terrific salesman. We ultimately did not purchase a vehicle from this dealership, but it was not for lack of effort by them. Thedron was up front, honest, and worked his tail off to earn our business. He was not pushy and understood exactly where we were coming from at all times. We'll certainly go back next time we're looking thanks to his efforts.
I have been shopping for a new vehicle for a few months, I had been looking at the Chevy Malibu and Cruze. But drove the fusion by chance while car shopping with my daughter and I fell in love with it. I didn't buy it that day, because I didn't care for the salesman and the dealership that I had gone to. So when I went in to Dick Smith, I was very happy was the way my husband and I were treated. So although I didn't get the exact exterior and interior color that I wanted. ...
Nice folks, good price. I highly recommend them! Best selection in town. Convenient hours. I really enjoyed working with Doug. Knowledgeable and fair. I'll be back!
Randall Oxner was most helpful in seeing that the work on my Sports Trac was done correctly and in a timely manner. I highly recommend this dealership for the both timely and highly professional service that they give to their customers.
Matthew McCullough is a professional in every sense of the word. He assisted me from start to finish with the purchase of my new vehicle. Hie professionalism did not end once I purchased my vehicle. He calls to see if I need any further assistance and is willing to go the extra mile to ensure customer satisfaction. Everyone at Dick Smith Ford was very kind, pleasant and helpful. This was one of the best car buying experiences I have had in a long time.
Brought my new truck in for warranty. Had a speaker that was cutting out. Arrived 7:15a.m to be early, at open & wait our turn for good repair service; in a near first position. I was met by John Campbell. We explained the problem & he asked if we were going to wait on it where I replied yes. He did NOT suggest or ask that I leave the vehicle. He did ask if I purchased the truck there as one of the initial interview questions that they ask thier customers. It seems like it shouldnt matter if I ...
The service i got from Ronnie Walrath at Dick Smith Ford was phenominal! I love my truck and I am very glad i didnt have to fight with some greedy salesman. Ronnie worked for me and not his self and I'm sure he will be seeing me in the future!
Hello I was in dire straits with piss poor credit and Mr. Broughton put in over 8 hours that day to insure that I drove away with the vehicle of my choice most dealers would not put half as much effort with a customer that has such a low credit score kudos to Mr. broughton I wish there were more salesmen of his caliber thank you very much Mr. broughton
I found the truck of my dreams on Dicksmith.com and sent in a request for more info. Matt called me not even 15 minutes later and went to a great savings right away. I drove down from greenville that day and picked it up. Thanks Matt
My salesman Nathan Beard was a pleasure to work with. He got my request for quote from the Internet and called me in 5 minutes. He ask me a little about my trade and I told him all he needed to know. He made me a trade offer over the phone and gave me a sales price on the truck I had selected. I got to the Dealership by 4:00PM. He had all of the paperwork ready and all he needed was my signature. By 5:15 and hour and 15 minutes I was on my way back home in a new 2012 F150. This ...
Kyle Willson, with Dick Smith has always been professional, polite and fair. A huge difference from what I experienced from another local Ford service department. When I first contacted Kyle he worked to get the previous warrantee work covered at Dick Smith. Dick Smith service department found and corrected the problem in fifteen minutes that the other local Ford dealership couldn't find after three tries over three weeks. Sincerely, Ken
I met Eric Basiliere on an early week morning and told him I needed a car for my daughter, told him the price range and he pointed us out to our selection that would meet our budget. He gave us such a good deal that we were under our price range so we actually ended up with a bigger car. I was so pleased with the way Eric does business and how great he is with customers. I suggest Eric and Dick Smith Ford to all my friends from now on.
Really happy with my recent purchase. They had what I was looking for at the price I wanted to pay. Lee Cook was a pleasure to deal with, he seemed to make it his priority that I was going to be happy with my choice and he did an excellent job!!!
I recently bought a Focus from Eric Basiliere at Dick Smith Ford of Downtown Columbia and I'm pleased with what Eric was able to do for me. Eric was able to get the Focus I wanted even though it wasn't on his lot. He had it over within one business day and for no extra charge. I suggest anyone in the market, go see Eric. Whether he has it or not in his lot, he'll make your day!
I recently purchased a vehicle from Chad Weeden. I have to say that it was the easiest car buying experience I have ever had. Thank you Chad Weeden and the Dick Smith Ford team!! I will be back and I plan to tell all of my friends to come see you as well. THank you so much!!!!
I was referred to Dick Smith Ford by Chad Weeden. He told me it would be a smooth sailing process and he was 100% right! The staff had everything ready to go before I even walked in the door... All that was missing was the big red "Easy" button! Thx guys!!
Robert Hiller at the Ford Dick Smith store on two notch rd in Columbia SC was an excellent salesman! I purchased a Ford Mustang and he really took time to find the car for me! He took the time to help work out the best deal. With Mr. Hiller it was not just about making the sale, but I felt his genuine concern it making sure that I would be happy with the car I bought. He is wonderful and truly have been my go to guy when ever my friends, family, or myself are in the market to buy ...
Chad Weeden is the man!!!!!!!!! And the service is awesome!!!!! I will always buy from Chad. Thank you Dick Smith Ford and Chad Weeden!!!! Always shop with Chad!
My Salesman is Salesman Extra Ordinaire. He gets the job done and has been doing it for me the past ten years. If you are looking to purchase a car see Mr. Robert Hiller at Dick Smith Ford of DownTown and have one of the most professional experiences in auto buying you will ever enjoy. Mr. Hiller will work for you to get you the vehicle you want and take all of the pain out of purchasing a vehicle. You will walk out of the dealership with a SMILE ON YOUR FACE AND KEYS IN YOUR HAND. Thank you Mr. ...
GREAT JOB ROBERT HILLER, YOU ARE THE BOMB, I APPRECIATE YOUR TIME AND PROFESSIONALISM. YOU DESERVE A BLUE RIBBON. Dick Smith Ford is the place to go if you are looking for a new or used car, with the freindly salesmans
I was referred to Chad Weeden through a friend and boy was he right. What a easy car buying experience! These guys are cut and dry with no "BS"! Thanks for a awesome experience!!!!
I never thought buying a car could be so fast or easy until I meet my salesman Eric Basiliere. He let me tell him what I wanted and he was a great. Within minutes we found an Edge that I loved. The rest of the staff at Dick Smith Ford was superb. They all work as a team, therefore you are in & out in no time. Anyone looking for a Ford or any vehicle, this is the place.
Good search for the car I wanted, comprehensive insructions as to how things worked inside and out, didn't mind when I changed my mind a couple of times, always friendly.
I first me Eric Basiliere as a sales call, after trying different Ford dealerships across the state and not being treated fairly or with a good price. I tried Dick Smith Ford. Eric without knowing me gave me respect and most importantly the best price on the vehicle I wanted in the whole state of South Carolina. Eric was easy and simple to deal with. I would recommend anyone I know to Eric for your next Ford vehicle.
I want to say thanks to Eric Basiliere and the employees at Dick Smith Ford for my new Fusion. Eric made my 1st car purchasing experience super easy. I was so happy he was able to find my dream car for me & make it super affordable. I'm going to refer Eric & this dealership to everyone I know. Thanks yall...
I really appreciate all the hard work that Roger Neal and the guys put into helping me. I do not think you can find a better group of people to help you thru your car buying process. I highly recommend Roger Neal and the rest of his crew there at Dick Smith Ford.
Really great job here all the way around. Greeted with a smile, Nathan Beard was my salesman, the finace guy was great and even the rest of the staff seemed really nice. I love my Focus, really cool and functional car. Great MPG pretty peppy and very cool. Recomendations from me about this dealership are HIGH.
Overall I was very pleased with the customer service provided by Robert Hiller at Dick Smith Downtown. He was very informative without being pushy. I’m enjoying my new car.
Robert Hiller is by far the best car salesman I have dealt with. He found me the car that I wanted and I’m so enjoying my Chevorlet Aveo. Thanks Robert for making it a very good experience dealing with Dick Smith Nissan.
Ronnie and the crew at Dick Smith Ford at the s**t! (sorry). I'm just so excited about my car! Ronnie made my decision super easy and helped me to the end! The Fusion is a awesome car for anyone looking and the crew at dick smith are just has cool!
I purchased a new focus from dick smith ford and was extremely please with the service I have gotten before and after the sale. Matthew answered all of my questions and provided me with a stress free car buying experience. Then I met Jeff Herrel in the finance office and ronnie sync up my focus overall awesome car and sales staff
Experience was really great at this dealership. I was greeted promptly and in no way pressured. I was just looking at first, wanted to test drive possibly, and the salesman just let me move at my own speed. His name was Nathan and I will thank him again. Selection was amazing, from cars to trucks and the New Explorer, which my wife will be coming to test drive next month. High Praises from this previous Chevy owner.
Nate was friendly and informative. He offered choices and advice about my car options and pointed out things that I had not thought of. He helped me weigh the pros and cons of both automobiles that I was considering buying. I would recommend this dealership as well as salesperson Nate Beard to any of my friends and/or acquaintances.
very good very friendly well informed prompt with response back would buy here again have had great experiences with dick smith for the past 10 years
Loved working with our salesman - Nate Beard! He was great, got a great car for a great price - will definitely buy from Nate Beard at Dick Smith Ford again!
I was very pleased with the price I received on my trade-in and the price of my new Taurus. The salesman was also very helpful with getting me setup with the Sync system and showing me how the new systems work. I would recommend buying a car from this dealer.
My wife and I were looking to trade in our older Expedition for a bigger and newer one which we found at Dick Smith. My wife had found a 2007 Expedition EL with about 11000 miles on it. We decided to buy and Chad Weeden did an excellent job setting up the trade in value and also talked us into the extended warranty that initially I did not want but my wife did. This proved to be a very good purchase as we later(about 1week) found out that certain electrical problems existed with the DVD player, the radio and the CD ...
Came in when I was in a bind, had to get out of a car that I owed significantly more on than it was worth. They worked with me and pulled out all the stops to find a way to get me out from under that top heavy loan, into a good car, and with a good financing deal. Very professional, very down to earth. These guys are regular guys and they aren't just about putting you in a car, they're about helping you figure out what is the best for you, both practically and financially. Ronnie Walrath ...
Everytime I need my car serviced I always go to Dick Smith Ford and request John Campbell's help. He has always provided great service. I appreciate the personable service I receive every time I am there.
Ronnie met us in the parking lot, asked if he could help us. He was smiling and pleasant throughout the time we were there. He showed us the ccars we asked to see and explained features of each. He showed me the service area and explained that they could also service my F650 pickup (with Cummins diesel). Chad had researched interest rates at several lending institutions and when I asked if he would check at my bank he happily did so and got lower rate. As we were leaving he came out of his office to tell us the bank ...
I visited Dick Smith to purchase a new Mustang. I worked with Chad Weeden and Mike Major to make the purchase. From the time I walked through the door I was treated fairly and given a great price on the car without any haggling. They both took the time to make sure I was extremely satisfied with the car and have since checked in with me to make sure I am still enjoying my Mustang. Because of their great customer service, I returned to Dick Smith twice after I purchased my car to buy both my children used cars. On ...
Outstanding customer service! Chad was very honest the moment I walked in the door and I feel like I got the best deal and he's reason I went back to Dick Smith for a second purchase.
Eric presented himself then we procideed to look around. He would anwser any questions. I felt comfertable in my decesion. I was offered a great deal and was treated well all around
Very happy with my experience at Dick Smith Ford. I have recommended Roger and his team to several of my friends and family members. Roger worked to find in his inventory what I was looking for and had it ready for me immediately. Pricing was great as was the service from the employees of the dealership. I will buy my next vehicle from Roger and Dick Smith.
My experiance at Dick Smith and Matthew McCullough was great. Everything went very smoothly and I accomplished all that I wanted. I love my New Ford Flex.
This is the best dealership in Columbia. I bought my last four cars from Dick Smith and will continue to use Dick Smith for any automotive needs we have going forward.
Dealer Service Advisor very pleasant to deal with. Part was in stock. Car done on time.
Working with Johnathon was a dream! He was knowledgeable, efficient, and relatable! I cannot recommend him enough!!
FANTASTIC experience with Johnathon!! We will be back! Transaction was fair and efficient! Thank You!
Jonathan made the buying process super smooth and Easy. Bought my car from him last year and came back with my mom to purchase her Santa Fe. Professionalism And friendlinessfrom the rest of the staff is top-notch I felt like family instead of a customer, 10 out of 10 recommend
He was a awesome salesman. I love him. I love his personality. He was funny and he also act crazy but he the best.
Great experience working with Eric Sandowski! He took care of us! We got a great deal on a pre-owned vehicle. The car was exactly what we were looking for too! Will definitely be back when our teenager starts driving. Highly recommend this dealership!
jhonathan was amazing at getting me exactly what i wanted, and for a price that i was actually able to do. one of the best deals i’ve ever gotten, and for a truly incredible car. very happy with the end result, and the process getting there. jhonathan was genuine and not like most car salesman. 10/10 experience.
The place was easy to navigate and everything was clean and neat, nothing really bad to say about the place and Jonathan Morel was one of the best salesmen there, glad I got to work with him
Everyone was very kind and welcoming. They really took care of me and made sure I was happy with my purchase
We had a great experience at Dick Smith with our dealer Johnathon Morel. He was quick and efficient and helped us get everything we needed with no problem. We will be back and will recommend others as well.
Johnathan is AWESOME! Sales + Service! Assisted me ASAP when I arrived to have a replacement part installed. Genuinely a great person!!
This dealership is quick and friendly. Bought a a new car with a two car trade is less then 4 hours.’
Johnathan Morel was fantastic! He stayed late to make sure we had everything we needed. The manager and staff were very friendly and always had a smile and a wave. Johnathan was very knowledgeable and guided us on the purchase of our car.
I had an amazing time with everyone at Dick Smith Hyundai in Greenville SC. Everyone was extremely welcoming and friendly and made you feel like you belonged there! I came in knowing what I was looking for and I left with even more confidence in my decision. Eric provided me with all the information I was needing AND MORE!
Best-ever car buying experience. Johnathan is an absolute rockstar! He put us completely at ease with all aspects of the process - vehicle selection, test drive, pricing, financing, and delivery. If anyone tells me they need to buy a vehicle, I will insist that they go see Johnathan…
Awesome buying experience with our salesman, Robbie Casey…who made the overall process from start to finish very, very easy. Thanks Robbie, If you are any indication of the level of customer service offered by Dick Smith Hyundai, then the dealership must be top notch.
I had an excellent experience buying a new Hyundai Santa Fe. Robby was an exceptional sales consultant. He was very knowledgeable without being arrogant. He wasn’t too pushy, and I felt like I could trust him to give me fair and truthful information. I got a fair trade in value. It was also one of the quickest processes I’ve ever had purchasing a car and I didn’t have to spend 4+ hours waiting around on paperwork. I’ve bought a lot of cars over the years, and Robby made this purchase the smoothest and most positive one yet!
Our experience overall was great. We worked with Robby Casey as a sales person, and he was knowledgeable, personable, and not pushy. I recommend asking for Robbie Casey as a sales associate. He really did his homework and and was humble.
We had a very good experience when buying our palisade. However, when we returned for our first service, not good at all. We were told that we would be provided with a loaner car when we brought it in. I told the service department that we live out of town and made an appointment for 11am. When we got there, we were told we should have brought it in earlier in the morning and there was no loaner car. They suggested we take it somewhere else and we did. Will not be returning there.
Roby was very professional throughout the process of buying a new car, very clear on explaining from the car functioning and also what was included on the purchase of the vehicle. He helps us out to get the best offer in our trade , we will definitely recommend him for family and f friends, thanks.
This dealership is reliable. I enjoyed working with Robby Casey. He was definitely honest, friendly and dependable.
I truly enjoyed the entire process. My salesperson, Robby, was knowledgeable, honest and knew how to treat a customer. The manager gave me a fair deal and he selected the car I bought based on what I had told Robby. It was exactly the one I wanted. This was a better process than trying to find the right one while walking in the rain. The finance manager was also personable and honest. I was in car sales years ago and I know how customers should be treated and also how they should not be treated. The dealership included an extra 100...
Éric was great! He was so patient and really showed us all the amazing things that the Tucson Hybrid offers. We felt so comfortable with him. He is definitely an asset to the dealership!
Eric was very helpful and a pleasure doing business with!! Would recommend him to all of my friends and family. ☺️
We really appreciated our salesman Eric. He presented all the vehicles well without being pushy and even got us a Starbucks! we felt the whole experience went smoothly and we are loving our 2025 Santa Called Eric 2 weeks later to ask if someone could go through all the features the car has He immediately answered his phone and said no problem. He or someone at the dealership would be available anytime I come up Would highly recommend Eric and Dick Smith Hyundai
Great experience from the time we arrived. Excellent service and great people. Very enjoyable experience.
Eric was extremely friendly, knowledgeable, and helpful. He turned our car purchase into a two car purchase. We told him what we needed and he made it happen. He truly went to bat for us and made sure we were happy with what we got.
Great experience. We bought a new car and he helped us lease a second car.
Robby was a great help! He helped me find the perfect car with all of my needs.
Enjoyed our experience. Eric was a pleasure to deal with. Final steps were quick and stress free.
I came to Dick Smith Hyundai only to browse their inventory. I had no intention of buying today. Eric introduced himself and I told him what I was in the market for. He told me he had exactly what I was looking for and sure enough they did. I fell in love with the Palisade just like he said I would. It’s exactly what I’ve been looking for. He was so knowledgeable and answered all the questions I had. You can see the pride and passion he had for doing what he does. I did end up buying ...
Robby was so helpful and informative in selecting a Genesis GV70. He explained all the technology which was very helpful in making a decision. We were given a fair price quickly, which doesn’t usually happen. Robby made the buying process very easy. He is very knowledgeable and can answer questions quickly.
Professional staff, ready to help and answer questions or assist in any way possible with your vehicle.
Robbie is a Helpful and knowledgeable salesperson who answers questions and provides information without being pushy. Would buy from him again
Robby was great from start to finish! Humble, smart, and here to help make your customer experience unique!
Worked with Robby Casey on my purchase of a GV80. After my experience with CarMax it was refreshing to deal with a young man that wanted to do business the old fashion way. He has it figured out. He is nice, kind and respectful. I would definitely buy from him again.
Wonderful!! I financed cars for a bank 25 years. The manager Dan, and salesperson Robby Casey were professional, knowledgeable and made it very simple to purchase a Genesis! I am very happy with my Genesis and extremely happy with Dick Smith Auto Sales in Greenville, SC. I have referred them to my family and friends. Oh yes! Let’s not forget the great customer service from the staff in service. Thank you, Vicki Anderson from Anderson, SC
Worst service department in my lifetime experience and I am not young! Waited for an hour( told it would take a few minutes) for a quote to repair/replace broken driver side mirror and was told they couldn’t do it and to take it to a car repair place because it would be cheaper and insurance wouldn’t pay their $160 an hour labor fee! Just not helpful. …so I drove home (45) minutes so y husband could follow me to a reputable car dealership in Hendersonville, NC. I do not know how this company stays in business. NOT EVEN WORTH ...
Car went in because the steering column locked up while driving after $600 was told nothing found, less than a week locked up 4-5 more times so we took it back. Surprise issue found this time BUT part could not be gotten....in the almost SIX MONTHS they have had my car. POOR at best communication, no resolve and tried to charge to pick up car since I am making payments when NOTHING has been done. The car has sat there for months, battery has gone bad, gas, oil , etc probably bad, tires not moved so possible dry rot setting in ...
Terrible service department. I only had my brand-new car a year. I call to make an appointment to have my car serviced, and no one answers the phone. Poor customer service. I do not recommend anyone ever buying from this dealership as they lack professionalism. They sell you the car and then good luck, you are off on your own.
DO NOT DO BUSINESS HERE. Go somewhere else. Dan the sales manager uses descriptive sales practice and the GM Roy Gilliam is a joke to say the least. I purchased 2 Genesis Luxury vehicles from this dealership and found several inaccuracies on the contract. They dodge your calls and when they finally answer they try to blame the customer. Save your time and money, just go to the dealership in Greer.
I have purchased 7 cars from here for my family. I keep coming back because they do what they say they are going to do, evertime.
Visiting from Florida and my Tuscon Hyundai was not identifying my key. Stopped at the dealership and was told they couldn't help me - I would need to go to Greer or Anderson because they were short staffed. I asked if they could call ahead for me and was told no - I would need to call. Here, I was from out of the area and they didn't have the common courtesy to help me. I never had this kind of treatment from Toyota - I know where I will be buying my next car.
Very dissatisfied with the customer service I have received from this service shop. They Did NOT put my oil filter/gasket back on my car. About week later my car was rocking oldly and making weird motions while in park and trying to drive. I called to make an appointment to have it looked at and they told me it seemed a quart or two was lost from my car (the lake in my driveway says otherwise, I know I Lost ALL my oil.) They sent me on my way telling me it was fixed. Two days later my car ...
After my month-long service experience with Dick Smith Hyundai of Greenville, I left feeling absolutely mistreated and taken advantage of simply because I was not sitting in the waiting room, nor did I purchase my vehicle from this dealership. This resulted in my car issues not being considered promptly nor a priority after weeks of being at their shop and they proved that repeatedly. It took this facility (30) days to get my vehicle up and running, and charged me $2,846.47 for a Starter, (1) Fuel Injector, (1) Spark Plug, and a Oil Change. Dick Smith Hyundai of Greenville is an unorganized and dishonest ...
This dealership has been persistent in the past and now, in the service department you can rely on them to getting the job done.
Dick Smith Hyundai, and salesman Todd Smith were a pleasure to deal with! We visited this dealership and a dozen others to find a Tucson. We gave Todd the information on a desired vehicle, and he found one within a month which suited us perfectly. All the others had the same opportunity, Todd was the only one who took the initiative to find us a vehicle!
On April 22, 2021, I traded in my Ford Escape and purchased and drove off the lot in a Hyundai Santa Fe from Hyundai dealership in Greenville. I was told I was financed through Wells Fargo and my first payment would be due on 6/6/21. Well since that day I have been back and forth between Hyundai and Wells Fargo. Long story short, Hyundai lied! Wells Fargo has informed me that the auto loan was not approved. Hyundai does not return my phone calls and when I have went back to the dealership to speak with the manager in person he has continued ...
Dick Smith takes the worry out of owning a car. We have owned six Hyundai’s and had wonderful service each and every time. I highly recommend Dick Smith Hyundai Service Department.
This dealership is the best!!! I have been dealing with them since 1999 and have never been anything but well pleased with all departments. Starting with Roy Gilliam the GM the service is very professional, courteous, prompt and informative. The service department is always timely, informative, and very friendly. They will always have my business!
Finished work in a timely manner and kept me informed at every step of the way. Excellent service! Would highly recommend to friends and famili.
We have been very satisfied customers of Dick Smiths Hyundai for over 5 years. We have leased or purchased three new Hyundai’s with them. (Our first Hyundai was back in 1988). We have adopted Dick Smith as part of our family because they always make us feel like family. The Hyundai’s are quality autos and the maintenance/warranty programs are top notch. I can say without reservation that we will be part of Dick Smith’s auto family for years to come. Libby and Mike W.
The staff in sales and service are excellent. All are professional and want to make sure if you are purchasing a vehicle or having a vehicle serviced that your experience is a positive one.
This is the best car shopping experience I’ve ever had. Thanks to my salesman, Todd., my transaction went very smoothly. This is the second car I have purchased from this dealership with Todd. Todd is very patient, not pushy, very knowledgeable, he went above and beyond to make sure I was completely satisfied. The entire dealership is very professional and friendly.
Excellent stress free experience. Sales staff listened to what I had to say and how I wanted the offer to be handled. Made my decision so easy with a minimum of to and fro. thrilled with my deal and my leased Hyundai Elantra. Thank you, Robert Patrick.
I definitely wasn't planning to buy a car in SC, after much interaction and great customer service I ended up purchasing a car. I was there from VA, after finding out my son's car needed a new engine. Mr. Maurice Souders helped us finalize everything with the broken car, even helped us find a tow truck. There was no pressure in purchasing a vehicle, even after all the help that was given. We left to return to VA, but turned around to see if Mr. Maurice could help us find the right vehicle for the right price. He ...
Just got a great deal on a Sonata at Dick Smith Hyundai. Everyone was very nice. Jason got me good financing. Looks like they have a great service department, I will buy my next one from Dick Smith Hyundai and reccomend to my friends.
i love my new ride. never heard of genesis until I went to dicksmith. after a little looking decided that it was a great car for good money. ramsey is a good guy
Tons of good cars at DS. I found a clean truck. Thanks Al for the deal. I don't think I could have afforded this truck anywhere else.
I went to Dick Smith to look at an elantra that I saw on the internet. Ramsey showed me a Tucson and it turned out to be exactly what I wanted. He got me a really good deal on the payments so I could afford it. Thank you Dick Smith and thank you Ramsey for the deal!
Ramsey Chabli is a phenomenal resource if you are in the market to buy a Hyundai! He is very knowledgeable about all of the different models and was extremely patient with all of my questions. I already knew I loved Hyundai. Dick Smith Hyundai and Ramsey made me love this brand even more!
Al was such a great salesman! No pressure at all. He took the time to make sure we got just what we wanted, and showed me how to hook up my phone and everything! When it's time for my hosband's car I'll be back!
Larry "Catfish" Taylor was a joy to work with! My husband and I never felt pressured. Larry was upfront and honest with us. He made the car buying experience as smooth as can be. My husband and I would definitely recommend Dick Smith's Hyundai and Larry Taylor!
I had an amazing experience at this dealership. Everyone was friendly, kind and patient (from the receptionist to the finance managers). Larry Taylor was my salesman and he truly changed my view on a "car salesman". All he cared about was making sure I was happy and satisfied with my purchase, showed me several options and was truly genuine. He put me into a brand new car, worked hard to ensure my budget was met and truly went above and beyond. It was a pleasure purchasing a car from this dealership and would highly recommend!
I came in with my wife and were a little nervous as we had a bad experience with another dealer. Larry Taylor greeted us and we felt immediately at ease. He said he would work with us and price and with our trade in. He went above and beyond, we felt very reassured. Even the finance guys were great! We never felt pressured and we walked out with a car!
I had an awesome experience here at Dick Smith. I didn’t feel rushed or pushed in anyway. My salesman Larry Taylor was easygoing and friendly. We told them what we wanted and what we could do and we made the decision without being pressured. Was at another local dealership the day before and can’t say I had the same experience. Highly recommend Dick Smith!
Really nice and thoughtful salesman. He helped to make My buying experience a good and less stressful one. He was Very professional and informative on my car choices.
Great dealership to work with. I would recommend them to any of my friends and family and know that they are going to be treated well!
After my car of 14 years had to be put down, Andy Vacha was a tremendous help and pleasant surprise in todays world. Not only was Andy friendly, but he was by far one of the most knowledgeable salespeople I have every dealt with. He explained the ins and outs of several different models and made me feel sure that I was making the best decision. I have bought 4 cars from Dick Smith and this was the best experience yet. Love my new Kona!
Always have had great service at this dealership. Andy Vacha was my salesperson this time and he was fantastic. So detailed and easy to work with , and very responsive.
We visited Dick Smith after a work friend recommended this dealership and Andy Vacha. Andy was very professional and friendly. This made the car buying experience more enjoyable.
I was quickly greeted by Ramsey as soon as I pulled onto the lot. We looked and test drove a couple of cars, one being what I originally came to see. Long story short I drove off the lot with an awesome "new to me" suv. Ramsey was very helpful and told me to give him a call if I ever had any questions. I spent about 30min total. All in all it was a huge BLESSING and I'm very thankful in how it all fell into place.
After having such a nightmare at another Hyundai dealership it was awesome to meet Andy Vacha!!! He is very knowledgeable about buying and financing cars. Not only did he get me a great car he went beyond what most salesman would do!!!
Wow, what a refreshing experience to meet Al during my new car search. There are no other sales people even close to this outstanding man. Al was extremely helpful in answering all of my questions. He never once tried to pressure me or talk me into anything. I love how he treats his customers like hos family. I believe Al is the man that makes the dealership so wonderful. If looking for a car, please ask for Al if you want the easiest and best car shopping experience.
After having a very bad experience at another Hyundai dealership ,Andy Vacha renewed my trust in carsalesmen !!!!!! Andy Vacha is not your typical car salesmen,he is the friend you call when you want to purchase a car. He goes above and beyond to make sure you have a great car buying experience. I will definitely be calling on him when I buy my next car.
My purchase experience with them was simply superb and very easy. Since that time I have had all of my service work done there and I have NEVER had one thing to say that would be the least bit negative. They have never once tried to up-sell service, which happens at my wife's Japanese car dealers every time. I always feel confident and comfortable dealing with their service people and will certainly go back to Dick Smith Hyundai to buy my next car - and certainly to have my service done.
so far I have bought 5 cars from them and have loved them all! I have always had great service and feel at home there!
From the moment we got into the dealer and met Ramsey to delivery was a great buying experience. Ramsey and his business manager help us to made the best decision for us . We had a great deal without pushing and a lot of help. Ramsey was so helpful, kind and professional. We definitely going to recomend this dealer to all my family and friends.
Andy was great he helped me get into a car ... a brand new one at that ..when others shut the door on me he opened it and made sure I left riding not walking .. I will definitely be coming back (after my car is paid off) to get something else great in the future.
The staff at Dick Smith are very professional, from the receptionist, sale people and business support staff. They are quick to home in to your specific requirements and present the vehicle to meet them. Once you have made the decision the closing process is quick and efficient and the after sale follow up exemplary.
Dick Smith Hyundai was great from start to finish. They’re honest, have a straightforward pricing policy, and delivered on exactly what I was looking for. Andy Vacha helped me along the way, and was incredibly friendly and knowledgeable about the vehicle. I couldn’t recommend this dealership more, and they’re always going to be the first place I look when it’s time to buy a car.
This is the third car that my husband and I have purchased at Hyundai in Greenville. The salesman Andy Has helped us each time and always comes through for us. Although this time my husband the night aren't as financially stable as we were and I wasn't a one Andy still did everything in his power to get us our new car. I would recommend Andy and Hyundai in Greenville to anyone they always come through they are not pushy they don't make you feel uncomfortable and they get wood with you on a personal level to ...
I needed a car before I went back to college and we honestly didn't know what to do and we were about to go to Drivetime until one of the ladies from church told us about Dick Smith Hyundai and told us to call Mr.Andy. God truly made a way and it was meant for us to go to Dick Smith Hyundai. Mr. Andy was so helpful and his faith combined with our faith is what allowed me to drive off the same day in a 2017 car. I thank Mr. Andy so much because he really took his ...
Absolutely love his service. He went above and beyond to get me in a vehicle. Highly recommended!!!!! Andy was even late to his appt assisting me.
My first brand spanking new car purchase. Andy's patience got me through the process. I so happy with the decision. Thanks, Andy you're a dandy.
Visited Dick Smith to look at a new Mitsubishi Outlander. Andy greeted us almost as soon as we walked on the lot and was very friendly yet not overbearing. We explained what we were looking for and the price range we were hoping to stay within. Andy showed us what we had come to look for and then a few other cars that fit our needs. We ended up settling on a slightly used Hyundai Santa-Fe which fit out needs perfect. We visited a few other dealerships to see what else was out there but nothing came as close to ...
I would highly recommend this dealership and request to speak to Andy and my friend Kim also works there and she also helped me find a car there as well . They are hard workers and want to give each customer the best experience out of any other dealership
I cannot be more happy with Andy (especially) and the entire Staff at Dick Smith Hyundai/! He went way beyond being a Salesman and both my wife and I felt a personal connection. He was so patient with us in spite of our technical ignorance about the vehicle and its very complicated systems. I am so happy with him and this dealership
Andy and the entire staff at Dick Smith Hyundai went above and beyond to help us with our car buying experience. Not only did they give us a more than fair price, Andy took the time to walk us through every aspect of the purchasing process and explained each and every detail of the SUV. He took the time to make sure I understood all of the features of my new vehicle, even working straight through his lunch break! You simply cannot go wrong with Andy and the rest of the staff at Dick Smith. I highly recommended!
I was highly impressed with salesman Andy Vacha, the way he went out of his way with patience and diligence to find the type of vehicle I was looking for.
Al Velazquez, estoy muy agradecida por su excelente asistencia en la compra de mi Honda Santa fe, su profesionalismo, autenticidad y sinceridad, hizieron este proceso mas facil de lo que esperaba. Mis experiencias anteriores a la hora de comprar un vehículo fueron no satisfactorias pero su atencion, el escuchar mis requerimientos y ver su interes genuino en ayudarme mas que ver en usted a un vendedor via a un amigo sincero y honesto. Nuevamente mil gracias.
I saw a 2017 Hyundai Elantra online that had low miles and was in a color I liked. When I drove onto the lot I was greeted by sales representative Al Velasquez. I told him about the car I had seen online, and he led me right to it. Long story short, it's in my driveway now! A very nice, easy-going buying experience, I would recommend this salesman and dealership to anyone.
Mr. Al Velasquez was very helpful to me and my husband. He showed us the true definition of customer service I wouldn't have it any other way while working with Mr Al. His loyalty and passion for the car business is such an amazing sight. Can't wait to work with him again
I have been buying/selling/trading cars for 60+ years. The entire process at Dick Smith Hyundai was the best ever. Gordon Orr made everything happen at the right time.
Andy was absolutely great. Down to earth kind of guy who at the end of the day, was willing to work with me to negotiate a price for my 2018 Santa Fe Sport. I will likely be in the market to purchase another Hyundai in the next couple years and Andy will be the first person I call. Brian Curtis Charlotte, NC
We had a set price we were going to pay for a vehicle with our trade taken into consideration. They delivered. Detailed car. Full tank of gas. Now who even does that nowadays. They do!
I couldn't be happier with the service and the purchase of my new car! Everyone was so nice and helpful and directed me to the best dealer for my situation!
Andy Vacha was an outstanding salesman! He truly represents Dick Smith in the most professional manner. He helped us get everything set up in our 2018 Hyundai Tucson! We love it! Thank you Andy and Dick Smith for such a great car buying experience.
I had the pleasure of working with Andy Vacha. He was very informative, patient and put my needs ahead of his own. As a first time car buyer, I couldn't have asked for a better guy to work with.
second vehivle purchased there and customer service was top notch, process was great and got everything we wanted from the purchase of our new vehicle, they were upfront with everything
James is professional, knows the needs to keep my car in great condition. All are prompt and helpful.
Wonderful service and staff. Explanation of service done and how long it would take to complete.
All member staff was so polite and kind and honest everyone take time out with you to answer all your questions and needs
This is my third Infiniti and two 300 so I’m very satisfied with this dealership.
It is my pleasure to share my experience of leasing a new QX50S Infiniti, unfortunately there was a little bit of snafu before the actual transaction took place, but never the less once we got in a good place everything spiraled upward. Mr. K. Stokes was my sales person who directed the QX50S lease, however the true star is the manager Mac Martin, I had leased vehicles before but never had someone guide me through the process well as he did, including pointing me in the right direction in selling my old vehicle which I appreciate so much. ...
Great service performed at Infinity by my advisor, maintenance personnel and customer service and loaner car.
Everyone at the dealership is professional and courteous. There were no high pressure sales tactics. Once we decided on a car, the closing went very quickly and smoothly, with no surprises. We are very pleased with our purchase.
Amazing customer service is why my husband and I have purchased numerous vehicles from Dick Smith Infiniti!
My wife and I had a great experience at Duck Smith Infiniti. Porter was a pleasure to work with during the process.
I was treated very well by Mac Martin and Keith Stokes at Dick Smith. They were both very patient and professional throughout my purchase and trade-in process. They never felt pushy in the slightest, but were always very responsive when I called in or dropped by. They also offered me more for my trade-in than any other place I consulted. I'm not a review guy, but I feel like Mac and Keith deserved a minute of my time to put in a good word. I hope you'll give them a chance to earn your business if you are ...
Always good service at the dealer. Front desk ladies are always super sweet. Thanks for my amazing experiences Dick Smith Infiniti!
Good service usually. No problem during this visit . More detail work on car. Mor discounts needed
I was attended to as soon as I walked through the door. The person that processed me seemed to have a good grasp of what he was talking about.
A good place to do business. Repairs done quickly and properly. Good atmosphere and of course refreshments.
Great service that made the purchase and understanding of the vehicle and most of its many features painless.
"Great customer service!!" Fast courteous service. Extremely knowledgeable technicians ready and eager to assist you with your vehicle needs.
Clean, updated, and efficient. Friendly employees Overall great environment Looking forward to coming back for my first inspection /check up
Professional, courteous and good value! Thanks, Dick Smith Infiniti! It is often difficult to find a dealership that is fair and honest when buying a new car. I felt very comfortable in dealing with Dick Smith Infiniti!
Porter, the sales representative at Dick Smith Infiniti, worked hard to accommodate our needs. I would strongly recommend purchasing a car from Porter and Dick Smith Infiniti, especially if you're looking for a "no hassle", customer driven experience.
I dropped off my QX80 back in May 2022 to get the BCI Malfunction corrected. My service rep and service manager indicated the malfunction was related to sunlight or dirt on my car. They indicated they could not replicate the error or find an error code in the car. The error code/malfunction came on as I left the lot after paying the diagnostic fee for nothing. I called and left a voicemail with my service rep each time I drove the car for days after....as the light continued to come on. Several mechanics in Columbia warned me about Dick ...
We have two vehicles that we have bought from Dick Smith Infiniti and have both serviced there. The experiences have never disappointed.
Fantastic service. Everyone was so nice and helpful. My car was diagnosed, repaired and given back to me immaculate.
Consultant Chris Fisher does a wonderful job. Highly recommend having vehicle serviced here. Vehicle was washed and vacuumed.
My vehicle could have been returned back to me the way I dropped it of.....without the extra trash, dirt and tools
Chris Fisher is the best! I trust him implicitly to take care of my vehicle needs.
Car was nicely cleaned and run well after service. Lobby was very cleaned and was greeted upon arrival.
Very professional. Porter Curry was able to get me a 2022 QX80 when other dealerships couldn’t. Highly recommend Duck Smith Infiniti if you are looking for an Infiniti
Great employees. Provide excellent service support. Employees make your dealership. Great work. Sale more cars
The dealership Clean ,friendly, Good hours on Saturday The offer Good snacks, Coffee ,Water and Soda Pop While you wait
Customer service horrible and did not return call when promised with quote. . Pricing overprice even after warranty paid coverage of parts and labor. Labor was so overpriced that out of pocket was nearly $250 EXTRA. Had 7am Appt for car repair and still took 12 hours before car was ready
Do you have a great service team they were able to answer all her questions and they even provided us a loaner car
Our sales person Mr. Porter was very professional to include your finance manager they both worked as a team to get the process goes smoothly and quickly we do not have to sit there a long time
My overall review was GREAT! I greatly appreciate everything! Please keep up the great work and great customer service!
As stated previously, John McMillian has been a great help providing information about the prescheduled work needed as well as whatever items or concerns we have above the scheduled needs. John is very knowledgeable about whatever the problem is and provides estimated cost and lead times for doing the work. He goes out of his way to provide a schedule we can live with.
Great experience. John and. Chris were more than accommodating. Very courteous, a loaner car to help save on expenses, and a coupon to cut cost of repair. Thank you guys for keeping my 2014 in great condition.
Dick Smith has top notch service providers and sales persons. I have purchased 2 vehicles and have always been impressed with their care and service. I briefly went to a comparable class dealership and happily came back to Dick Smith Infiniti.
Visiting the dealership is always a great experience. The staff is always very friendly, glad to see me, and the work is always done correctly The first time.
Always a pleasure to work with this facility. They are customer friendly and have delivered the same level of quality service I have come to expect. A decided pluses are the loaner service and the detailing privided as a part of the package.
This dealership sold a car I had pulled financing against and made an appointment to purchase. They did not offer me to make a deposit but said it was my fault for not reserving the car. Their salesperson never contacted me directly, only through the BDM. The sales and finance manager contacted me and said sorry that the manager of another location sold it to a friend. I had repeatedly asked about purchasing through their dealership 100 miles closer to me and could not get an answer. I asked to speak to the owner and was never contacted again. No response ...
John McMillon has consistently been customer oriented and has been a great contributor to the maintenance and upkeep of our vehicle. Provides quality service consistently with customer focus first.
Great customer service and knowledgeable staff. I choose to continue my service in Columbia rather than my local dealer. Keep up the great work and I will be back.
Was passing through to go to my son's graduation. Saw the dealership and went for a test drive. Keith was so helpful and easy to work with. And trustworthy! I ended up not buying from him because of the logistical issues with not living near by. Other than that I would have bought. When I told him he totally understood. Never felt pressure. Great experience.
Car has been there since 12/27/16 and no phone call on status of car and no loaner provided. Car has problem with not starting & they accussed me of not knowing how to start the car, have had car for 10 yrs, i know how to start car. Service is deplorable! This is the 2nd time car has been there for same issue. Charged me $65.00 + 90.00 to tow it there and did not fix the problem first time &now back in and not one call on status. This is my 3rd infiniti and probably the last
She was very rude. I heard her complaining to the employee's and making smart remarks to them. She acts like she doesn't want to be at work. When I come in and the lady Kim is at the front desk, it's wonderful. Kim is very respectful and really loves her job.
I have bought four cars from Dick Smith Nissan and have always had great service. I recomend to everyone to go to Dick Smith. I would not go anywhere else.
Service tech scheduled my appointment for an oil change on a day that the shop was back logged with other vehicles that needed to be serviced ahead of mine. Had my car for the whole day and it sat in the lot without being looked at. No courtesey call to even let me know it wouldn't or couldn't be serviced that day. No call back after leaving message on voicemail. He should have told me there were "a few guys out on vacation" and that they were behind even before scheduling my appointment. Total waste of ...
Every thing went smoothly when I bought my new 2025 Frontier SL . I went back Thursday to get the step rails put on that was great also.
Third time using this dealer and it have been flawless. The dealership waiting area is clean and everyone is polite. Work requested has been great and the technicians make you aware upcoming needed repairs.
Service staff is very competent. They are knowledgeable and provide options for the cost of repairs. Mark is great.
My third visit rendered the same results and I love this Nissan service dept. I moved to SC over a year ago and have visited two other stores in the state and this one is by far the best. They communicate sooo well.
Great place to have your car serviced. Friendly people and a comfortable waiting area. Snacks for free.
I had the transmission replaced on my 2013 Nissan Versa at Dick Smith on 3670 Fernandina Road recently and had a bad experience. Justin Musser quoted me a price of $6200 total ($4200 transmission, $2000 labor). It was not until I called another auto company that I got a significantly lower price $5610.99 ($3601.58 transmission, $1381.21) that Justin agreed to give me the lower price when he should have tried to give me the best price as the customer in the beginning. I felt that the price Justin had quoted me was an example of price gouging. He also requested that I pay half down to start on ...
Prompt and considerate of my time. I 9nly needed service on my rogue but will definetly return if I need work done. I liked the online appointment and appreciate that they were ready for me to drop off my car.
Great staff. I was traveling through Yesterday afternoon and experienced a problem with my Pathfinder. Panic was an understatement. I arrived, was greeted with a smile and assured my problem would be determined quickly. I was back on the road within thirty minutes and would recommend this dealership to all.
Worst dealership to associate yourself with if you are a minority or veteran. Bad attitude and are racist.
Well I took my 2017 Frenter in Saturday to check on a recall the truck ran perfectly .. wile driving on Sunday my check Engine light can on ..... coincidence I don't think so you decide
This location dealership have a outstanding vehicle service especially two people I like recommend are Mark Didyoung and Ricardo Simons. Both of them are doing excellent service and patiently to explain the problem to me I am very satisfied and grateful.
I purchased a used Honda at this dealership and was very happy with the overall experience. Renee was a warm and friendly sales person, and patient while my daughter and I took the vehicle for two rest drives. Renee and her manager (Harry) answered all our questions and also replaced a weak battery following inspection. Since our purchase was made just before closing, they arranged to detail the car and deliver it to my house (2 hours away) the following morning. I could not be happier with the customer service.
Good morning I would like to say how it was a great experience buying a new used car. The dealership and overall experience was the best. Joseph was an excellent salesman and so was the other people who helped me out. Thanks for everything you do.
I just purchased my 2015 Nissan Sentra in November. In February, the passenger airbag sensor was not working. We took it to Auto Pros (where we purchased the vehicle) and they suggested we take it to a Nissan dealership, because they didn't have the part handy to fix the problem. We took our vehicle to this Nissan dealership, and they charged us $100 just to look at the car, and another $300 to fix the sensor. There had been a 'OCS Customer Service Initiative' for this specific problem, and when I contacted corporate about why I was charged when it should've ...
Andy Vacha did a great job getting me into a great deal. Have been a long time customer and went above and beyond to help me out
I want to give a commendable praise to the guys in the service dept. I bought my car there a yr. later brought it in for service it was returned to me w/scratches on the trunk. The manager Scott went far and beyond to make sure the car was repainted and back looking like the brand new car it once was! Kuto's to Scott & ALL the guys in the service department at Duck Smith Nissian on Two Notch Rd.
We can not be happier with our new Nissan Rogue, I was looking for certain auto they got it for me I also wanted to purchase it fast with no if and or buts and they did it Looked at the Rogue online and talked on phone with dealer about 20 mins. next day at dealer made my trade in signed a check and paper work and out of dealership under 1 hour They could not done it any better future purchase will be DICK SMITH NISSAN COLUMBIA SC Thank you Bobby & Bozena Overstreet
Was working with another Nissan dealership in Florence, SC and the agreed upon car that was shipped was damaged during transport. The only options given by the manager was to take another color or pay an additional 1000 dollars to have another shipped in the color I wanted. (they were willing to cut the shipping cost to 500 but I said no). I was not going to pay more to get the car we agreed I would be getting. So I told them I will take a higher end model for a discount. They gave me a quote and I told him ...
Very professional and friendly staff. Have all my services work done with them... I have a 2013 Nissan Rogue all the service technician I've worked with having been very helpful...
I purchased a 2014 Nissan Altima from their St Andrews location and the screw on the brake light that is located on my rear spoiler came out. I got my car serviced 3 previous occasions and told them about the missing screw and they said its a simple fix, and they can take care of it while they were performing the oil change, Screw still missing. So I actually called up there in regards to them not fixing it and they say bring it back, so I do that and they say it will cost me over $100 to replace the screw because ...
I always trust my car repairs to Ricardo Simmons. He always make sure my repairs are done right the first time. I recently purchased a vehicle from Dick Smith Nissan. Greg Blanks was superb. He listened to what I was looking for and the price range I needed. Greg went above and beyond and exceeded my expectations. Kent did an INCREDIBLE job with the financing part of my deal. I tell friends and family and total strangers if they are looking for a quality car, great prices, affordable financing look no further than Dick Smith Nissan on Two Notch Rd.
These guys are the absolute best around for all kinds of vehicles. They'll get to the very bottom of what's going on with your vehicle.
Looked at new truck, email salesman to see what kind of deal they could do on my trade in that I had purchased from them. The next thing I get is emails from the credit bureau that my credit was being checked. Called salesman and he was running by credit on a another truck that I had not seen and had not heard about any figures on a deal. The salesman told me to come to the dealership to see the vehicle that he had sent out to numerous financial companies, when I got there the vehicle he was trying ...
I went to Dick Smith Nissan on Two Notch Road (where I had purchased my vehicle) to get an oil and filter change and tire rotation. After waiting three hours for the service (which they indicated would only take two), I was informed that they do not accept discount coupons from AAA. They begrudgingly accepted my coupon but indicated that they cannot do it again (which, to my recollection, they had accepted my AAA coupons in the past). As I indicated to the manager, if it wasn't for the coupon, I would not have had my vehicle serviced there. ...
Before I took my car in for a recall and to scan computer/ECU I had a mobile mechanic to scan it for FREE. The only code on screen was an IAC Valve. I also spoke to a guy at dealer days before I brought my car in that told me he would charge $90. So I decided to let dealer do recall (free) and scan (was $90 on phone $123.81 in office) They stated that they could not scan car for codes because of an unexplained issue with the ECU. They also stated that they checked the transmission and it needed to ...
The whole process took about 8 hours to find the car and then sign a mountain of paperwork. Then you are sent over to the financing department where you are persuaded to purchase extended warranty and gap insurance since the warranty has added $1500 to $1800 to the price. My wife and I purchased a used 2011 Nissan Maxima on Friday September the 4th and drove it home since the service department employees had left for the day. I was supposed to take it back on Saturday for servic department to make another key. Well, the car was dropped off at 11:30 am and at 3:30 ...
These people are completely clueless!! Please stay away from them. I've never in my life had such a bad experience at a Nissan dealership. My teenage son has more knowledge of what's wrong with a vehicle than this entire service staff. I wouldn't take a rock to them for service or fixing. They should be put completely out of business. The only thing keeping me with Nissan is I've owned them for 15 years now and know that they are great cars. Nevertheless, the workers in this service department are as clueless as they come. I should ...
I regret buying a car from here. I've had my car for a year now, and every time I get in it, I wish I would have never bought it. As a first time car buyer (young and naïve), this dealership made sure to take full advantage of that. The sales rep was rude, the experience was awful, and I wouldn't recommend this place to anyone. But as any young and naïve person, I found the car of my dreams (so I thought) so it didn't matter. I found a car that was the color ...
I have been having trouble with the fuel gauge & mileage out of my 2012 Nissan Rogue. According to Mark, the cluster which is the sending unit and sensor has been fixed twice by the same mechanic. Really & it's still messing up ? I then take my car for the recommended 30000 service, since then, my gas mileage has been less per fill up. Jud Smith said my car was road tested & should get 418 per fill up because it has an 15.8 tank with 26mpg & that he was embarrassed that he had to go show the service dept about my ...
Dropped my vehicle off at 9am on 7/17/14 to get them to see why when I accelerate on the highway the car would get stuck in between 2/3 rpm's and not go faster than 60mph. Didn't hear anything from them so I called to get an update around 2pm. Mark who was the service person tole me they were still checking it out and they would need to take it out one more time once it got warmer. I told him ok and while the vehicle was there go ahead and do the oil change. The mileage on my car ...
Everything seemed to be going fine with my used car purchase. I found a suitable car, verified the car's value, and made an offer. After a little haggling Mr. Jeter and I agreed upon a price. I was ready to make the purchase so I contacted my bank and they phoned Mr. Jeter and requested the necessary information about the car. Things were great until I received a call from my bank. They informed me that Mr. Jeter had increased the price that had been agreed upon. He increased the total price of the car by nearly 10%. After that, ...
I had very specific hard to find expectations of a used vehicle when I walked into the dealership. After JJ showed us around got to know us better, we ended up leasing. I've never leased before but JJ and the finance guy and the sales manager all helped in explaining the process. It was in our monthly budget and the quality of vehicle we were looking for too! The guys really took their time with us to make me feel comfortable with the sale. Thanks guys! I know we weren't easy. 🙂
My 2002 Nissan Altima, 128K miles, broke down north of Columbia and showed all the signs of a bad head gasket. Not living in the area, I was at the mercy of having it towed and chose the closest Nissan dealership, thinking they would have the parts and expertise to fix my car. I explained all my vehicle's extensive preventative maintenance to James at the service center. The service center mechanics ran a compression test and from that alone determined the only fix was to put in a refurbished engine for $5,600 (more than the KBB of the car itself). When ...
My father in law purchased a 2004 Mazda MPV from Dick Smith. He purchased the extended warranty and it's a good thing he did. The brakes failed and he almost wrecked at high speed on the highway. Luckily he's ok and had it towed to Dick Smith Nissan on Two Notch Road to have it repaired due to the warranty. This was New Year's Day. They kept the vehicle for nearly 3 weeks while diagnosing the issue. It was decided to be a master cylinder. They replaced it and then told him that he needed all new brake pads ...
I had previously scheduled for Dick Smith Ford to remove my radio/cd player for me to personally ship it to be repaired to Richmond, VA. Dick Smith Ford did their part in removing and re-installing the radio without any problems. However, the company that repaired the radio/cd player failed to tell me that they had a bracket on the radio/cd player that needed to be removed before re-installing the unit. Joey Hingle had the person that re-installed the radio to talk with the technician in Richmond that repaired the unit and figured out the problem. This kept ...
THE WORST AUTO SALES SCAMMERS I am an actual shopper who purchased a Nissan Pathfinder from Dick Smith. Here are some words of warning. If you have poor to moderate credit, DO NOT finance through these guys. They use every trick in he book. Especially watch out for a sales associate named David (or any of them). I financed through these guys and three days later, they call me up saying "Your financing feel through." (Financing can be verified in less than 15 min.) I came back in to discover that it was four points higher. Also, do not ...
Service department, 2023 Titan Platinum Reserve, with extended warranty, 5 Mar 2023 it has been waiting a on a wiring harness, for now, almost a year, ask them to rotate the tires. Did not get done but they gave me a list of stuff that they wanted me to buy for $2000 and they didn't do a standard oil change. I would have to rate this company, probably a negative one. But the service people were nice and courteous, so I gave him a 2. But I won't recommend this place.
I agree with all of the negative reviews. This stinks too since I would like a nissan but I can't trust them.
I've purchased many cars in my short time on Earth and none have been as pleasant as my recent experience here. We stopped by on a Saturday afternoon and were greeted by Gaston. He helped us with a test drive, offered some insight about the make/model and the specific vehicle we drove, and invited us to keep the conversation going over the next few days...no pressure. He replied quickly every time I called or texted and never texted/called to pressure me. After a few days of shopping around I returned to see him and he helped ...
I have never been so unhappy with a vehicle I’m my life I bought a brand new 2017 Nissan Sentra less than 2 years ago. Since having it I’ve had to replace the inner tie rod and Nissan told me oh that’s your fault Probably your wife hit a curb women are always doing that. I was quoted over 2 grand. I went elsewhere got a good mechanic to fix it at a shop for 250. Went back in to dealership with bad throttle position sensor get quoted over 2200 told I’m outside of warranty due to mileage which is nonsense ...
It has been a few years since I have stepped foot in a car dealership as I prefer to do my business online. Last Friday I spent the morning with Bryan Stewart and had a blast! He was fun, energetic and excited about helping me and my family find the perfect vehicle, even if it wasn't located at his dealership in Lexington! We were able to test drive a vehicle over the weekend and decided it was a perfect fit. Not only did we settle on a great deal, they were able to beat three of our military credit ...
My experience purchasing a pre-owned vehicle from this dealership was the worst car buying experience I have had in 45 years. I would recommend looking elsewhere.
$300 to supply and replace a $25 part that’s actually a $1.25 electronic component encased in shaped plastic. Not only that but lied on their vehicle checklist sheet. They claimed... My transmission fluid was in dire need of replacement. It’s fresh as evidenced by the pink color and the fact I replaced it under 5,000 miles ago. My left front tire was down to the bar. I measured 1/4 inch of tread above tge bar. My right front tire was down to 3/32. I measured 1/4 inch of tread above the bar My left front wheel bearing was failing... it’s not. They claimed to ...
My wife and I were looking for a specific previously owned Nissan Sentra "SV", Titanium in color and predetermined budget. I did my homework on line and knew what a reasonable price would be for the vehicle that we had in mind. So off we went into Lexington visiting a few dealerships that had something close to our desires. We visited Dick Smith and saw a 2014 silver Sentra that we decided to look at. We were then pleasantly greeted by Frederic Langford and we shared with him our desire and also budget. He was very personable and non-pressured, ...
I have traded with Dick Smith since I moved to Lexington in a 1999. Bought 9 cars and took to family members. I keep coming back because of the great service and quality people who work there.
Everyone was very friendly (of course, I was a potential buyer). Perry Hunter was great and tried to meet all my requests, however, when I went to see the finance mgr. the payments were $100 over what I'd asked for. Maybe that could not be helped since I have not bought a car in 12 yrs. Can't comment on the service aspect as I'm a new buyer. Hope that goes well also. Will let you know, if not. Loving my new Nissan Maxima.
I called the day before and scheduled an appointment to have my oil changed, and truck serviced for 9:30 A.M. the next day. I dropped my truck off at approximately 9:30 and asked the customer service rep what the approximate wait time would be. He stated about 45 minutes to an hour. So I left and came back an hour later, to find that my truck had not even been pulled around the back yet to be serviced. What is the point of even scheduling an appointment in advance? So I decided to leave again while they conducted the service....the Rep ...
Headed to Virginia on Monday. Friday, at dealership for thumping in drive and reverse. Nissan tightened the CV Joint bolt. No charge, was $99. Wow!
in a world where everyone is trying to sell you something. Who has SERVICE,,these people do,, I have never had a buying experience so beautifully executed,,,every person from point of contact to out the were top notch and could not have done any better,, they were all gracious and efficient people,, they are a credit to the car buying Industrie,,,Joel Thompson and his team are the best,, AND I got a deal that was unsurpassed,,, thank you so much,,Gary Hunsaker
I purchased my Toyota 4 runner on February 8th,traded my car of which they forgot to pick Up,until I called them when I was served papers, and the car belong to them. I asked to speak to the owner because of the problem I am having and they gave me a man named Charles that wanted me to tell them where the car was ,so they could pick it up, I did. They originally promised me an extra set of keys and made 2 trips, no keys. I finally made a appt and 2 and half hours later, the salesman came ...
I purchased a 2010 Dodge Nitro 8 months ago and had constant problems with the vehicle. After 8 months of issues I went back to dealership to get out of vehicle. Mind you this is not something that any dealer would have to do but they were very helpful in getting me into a reliable vehicle. 2015 Nissan Altima. Everyone there was very helpful and I would recomment this dealership to anyone looking for a new or used vehicle. Thank you Dick Smith Nissan
deceptive charges. hand written fees, under company discount credit, no follow-up on recall of bag replacement. bought daughter new car elsewhere. salesperson, old friend.
This was the worst experience of my life. The dealer was nice to me until it was time to talk numbers. They tried to charge me 2k more than the vehicle was listed and said they could give me a 10 percent interest rate for a 2012 Nissan frontier SV crew cab. When I told him I was pre-approved for 3.9% he said I was lying. The business manager said I should look for a little less truck because I couldn't get that for the price. When my father and I decided to leave he insulted my dad saying he was sorry ...
Barren Pilgrim and Rob Valentine were two of the worst salesmen I have ever encountered. They were rude and completely pressured us to buy a car.
The salesman and GM were deceiving and excuse makers to hide their incompetence in this transaction. Only interested in making a sale and NOT customer satisfaction afterwards. I bought a Certified pre-owned vehicle, NOT just a used vehicle, big difference. Very bad customer service. Will never shop there again, nor will I suggest this dealership to potential car buyers. BUYERS beware at this place.
I had the transmission replaced on my 2013 Nissan Versa at Dick Smith on 3670 Fernandina Road recently and had a bad experience. Justin Musser quoted me a price of $6200 total ($4200 transmission, $2000 labor). It was not until I called another auto company that I got a significantly lower price $5610.99 ($3601.58 transmission, $1381.21) that Justin agreed to give me the lower price when he should have tried to give me the best price as the customer in the beginning. I felt that the price Justin had quoted me was an example of price gouging. He also requested that I pay half down to start on ...
I've been bringing all of my Nissans to April since 2012. Excellent service and friendly staff members.
Robbie is a great contact at Dick Smith. He always returns calls and is always there for the customer.
I took my 2011 Maxima in on a Wednesday for a leaky radiator, which they replaced. I did not drive the car the next day but drove out of town Friday. During my drive, the A/C quit working. I called the service department who asked me to bring it in Saturday. Following their assessment on Saturday, they determined the condenser needed replacing. I assertively then explicatively explained there was no problem with the a/c prior to the radiator replacement, as they had to remove the a/c system to replace the radiator, and I left the facility upset. I ...
I always take my car back to Nissan on St. Andrews rd. to always do my maintenance and what ever the car needs. There is where I also purchased the car from. So I have experienced 3 times or more, where I take my car there for a service, and I always have to end up bringing it back because of something they didn't complete, or something else went wrong with the car. I am the type of customer that always pay, and I don't mind paying to keep my car in good running condition. There for I expect ...
Bought a Nissan Sentra brand new from this dealership. It is in need of its fourth transmission now and they won't replace it while still under extended warranty highly recommend you do not shop at this dealership as they seem to have no concern for the substandard products they are selling. there's a reason they can sell them cheaper because they're made much cheaper and it shows just look at the resale value that'll tell you all you need to know
Gregg is the reason my family has purchased nine vehicles from Dick Smith Nissan (Fernandina Rd.) My mom, who lives in another city, will often ask about Gregg. He is a great person!!! I highly recommend him!!!
Josh Boatwright is a new Salesman at Dick Smith. He took the time to get to know us and help make a decision on the best option for my next car. My family have been Nissan owners for some time now. I purchased a used Altima from Morris Nissan in Charleston SC. After purchasing I came to find out that the car had been previously wrecked and the frame of the car was actually bent. When Josh at Dick Smith Nissan learned of this he worked diligently with me to make sure that I purchased the best car for me. ...
Salesman very knowledgeable and eager to accommodate our needs. I had very little time and my husband and I could not look at the vehicles at the same time. He ensured that everything was worked around our schedules. He was very friendly and understood his business.
Took my car in to have oil changed and a rotate and balance. My car was to be there at 8:30 a.m. I called at 11:30 to see what was going on I was told that my app. was at 10:00. Then im told it will be after lunch be for it will be ready to go. I get a call at 12:49 to pick it up. When my old man got in the car he looked at the sticker to see when the next change would be and it was the old sticker. So he was like did they do it. He ...
I purchased a 2011 Nissan Altima. From the minute I walked in the door, I was impressed. Everyone was so friendly and Gregg Briggs was so nice, not pushy, let me make up my own mind, gave me many options, then let me decide for myself. He was so patient as I changed colors, packages and etc so many times.He went out of his way with no hurrying at all. He just wanted me to be satisfied. I am so pleased with my car and I cannot thank Gregg enough. Bill McCartney also was the best as he gave me ...
This is the 4th car I have purchased from ya'll,and it all boils down to how I was treated when I stepped foot through the door.I was greated with kindness,and understanding of my needs,and they were meet to the best of their ability from all that worked with me.Robby Way is the nicest and most honest man,and gives his all in trying to work it where your totally happy with the picking out your new car.Angel is the most patient,and caring sales person I have ever meet also, he makes you ...
David listened, was very personable and professional, took a lot of time with us and was not pushy but continued to show us different options, even from what we initially asked and were interested in. We ended up buying a new car for a good price with extra options we would not normally have had. We were able to come together for the price we needed with the help of David and the general manager with our trade in and we were very pleased with the service and extra mile they went to make it happen at the end of ...
